Terms of Service

By engaging with Test Valley Electrical Services for electrical services, the client agrees to the terms of service below. For any questions or further information, please contact through the links on our website.

1. Scope of Work

  • All work will be carried out in accordance with the current edition of the BS7671 Wiring Regulations.

  • A detailed estimate will be provided for each job, outlining the scope of work and associated costs.

2. Quotations and Estimates

  • Quotations/estimates are based on an initial assessment of the work required. Any additional work identified after the commencement of the job will be communicated and may incur additional charges.

  • All quotes/estimates are valid for 30 days from the date of issue.

3. Payment Terms

  • Payment terms will be agreed upon prior to the commencement of work. Full payment is due upon completion of the job unless otherwise agreed in writing.

  • Invoices should be paid immediately on receipt, or as specified on the invoice. Late payments may incur interest charges.

4. Unforeseen Existing Installation Defects and/or Issues:

  • Any existing defects or issues that were not identified or disclosed during the quoting stage of the project, but become apparent once work has commenced and panels or other structures have been removed, will not be the responsibility of our company. We are not liable for any rectification work or delays to the project that arise from such unforeseen issues.

    Customers will be informed of any such defects or issues as soon as they are discovered, and a revised quote for any additional work required will be provided. The commencement of any additional work will be contingent upon the customer's approval and agreement to the revised terms.

5. Safety and Compliance

  • Safety is a top priority. Any work found to be non-compliant with safety standards will be halted until necessary measures are taken to rectify the issue.

  • The client is responsible for ensuring a safe working environment and addressing any hazards that could impede the work.

6. Cancellations and Rescheduling

  • Cancellations or rescheduling of appointments must be communicated at least 24 hours in advance. Failure to do so may result in a cancellation fee.

  • In the event of unforeseen circumstances or emergencies, either party may reschedule the work without penalty.

7. Liability

  • Test Valley Electrical Services is not liable for any damages or issues arising from existing defects in the electrical system that are outside the scope of the agreed work.

  • Any warranties or guarantees provided will be outlined in the individual contract for services.

8. Customer Responsibilities

  • The client is responsible for providing access to the work area and ensuring that it is free from hazards.

  • The client must notify Test Valley Electrical Services of any specific requirements or existing conditions that may affect the work.

9. Termination

  • Either party may terminate the agreement with reasonable notice if the other party breaches the terms of service.

10. Customer Supplied Materials

  • Any electrical fixtures and fittings provided by the customer are installed at the customer's own risk. While we are committed to performing the installation to the highest standards, we cannot assume responsibility for the quality, safety, or additional time required to install customer-supplied items.

11. Customer Cancellations

  • Any cancellations must be communicated to us at least 24 hours before the scheduled appointment. Failure to do so may result in a cancellation fee, as we allocate time and resources specifically for your service.

  • We understand that unforeseen circumstances can arise, and we aim to be as flexible as possible. However, timely communication ensures that we can reschedule and manage our workload effectively.

12. Parking & Access Requirements

  • It is assumed that suitable parking arrangements will be available at the customer's property on the agreed date of the scheduled work. Customers are responsible for informing us in advance if any parking permit applications or requesting of land owners permissions are required in order to be parked at the property for the required time period. Any parking tolls or road tolls expected to be incurred during planned work will be added to our quotes or estimates.

    In instances where customers have failed to inform us ahead of time about any required parking applications, we reserve the right to either cancel the appointment or pass on any parking penalty charges to the customer.

13. Insurances

  • The existing structures, together with the contents thereof, the works and all unfixed materials, goods and plant on site, shall be at the sole risk of the customer, and the customer shall maintain insurance cover thereon to the full value of such property. The items specific to the project completed by our contractors shall remain the property of the contractor until paid in full by the customer. The contractor shall public liability insurance and shall indemnify the customer against any claim in respect of accidental death or bodily injury and accidental loss of or damage to property caused by or through the fault or negligence of the contractor, his servants or agents, for which the contractor could be held legally liable in the absence of this condition within the period of guarantee.

14. Warranty of Completed Work

  • All work completed by Test Valley Electrical Services offers a 12-month parts warranty on all completed installations. This warranty is valid only if invoices are settled within 5 working days of the invoice due date.

  • We appreciate your prompt attention to invoice payments, which helps us to provide you with the full benefits of our warranty coverage. Should you have any questions or require further information, please feel free to contact us.

15. Waste Removal Charge

  • In instances where a substantial amount of waste is anticipated to be generated on a site that lacks disposal facilities, a waste removal fee may be incorporated into the final quote or estimate. This fee is intended to cover the business costs associated with the responsible disposal of the waste. Clients will be informed of this additional charge during the initial quote or estimate survey.

16. Assumptions & Observations

  • It is assumed that the electrical installation is fault free and in good working order, if a fault is found during or when inspection and testing you (The customer) will be notified and given options.

    All environments will need to be a safe working space for our workers.

    During the work dust might be present, we will do our best to avoid/maintain the dust but we do not take responsibly if any problems or damage to the customers goods.

    Tidying and vacuuming will be done after work is completed however additional cleaning may be required by the customer to meet personal standards.

    New accessories might not match the replaced accessories or others in the property resulting in decorating or repair required which is not covered by this scope of works.

    Loss of power to the socket outlets should be expected, so the potential for fridges/freezers to defrost which is not covered.

    When an additional spur is required, we are assumed that the outlet we are spurring from isn’t already spurred from an existing outlet.

    If a chase in the wall is required, then a professional will be required to repair the wall/chase, we do not make good the wall.

16. Periodic Inspection Reports

  • Quotation assumes that power is available for testing and includes a visual inspection confined to random checks of those parts of the installation which are readily accessible. It includes disconnection or dismantling of a representative sample (approximately 10%) of accessories and switchgear to facilitate testing.

    It includes testing representative marked and identified circuits of the installation but excludes circuits where the presence of electronic equipment may be damaged by such tests and / or where testing would cause disturbance of the installation and inconvenience to the user and / or where there is an absence of a schedule indicating original design criteria and test results where this would prove to be restrictive and / or would make a comparison to indicate deterioration impossible.

    It does NOT include identifying or testing physical defects or problems in concealed or hidden parts of the wiring installation, or identifying or testing unidentified or unmarked circuits. A schedule of recommended remedial items, generally priced, will be provided with the report if appropriate.

17. Customer Feedback & Online Review Policy

General Guidelines:

  • We value customer feedback and are committed to resolving any issues promptly and effectively. However, to maintain a fair and respectful environment, we have established the following terms regarding online reviews, comments and feedback.

Resolution Opportunity:

  • Before posting any negative reviews or comments online, customers must give our business an opportunity to resolve any issues or concerns within a reasonable timescale. This can be done by contacting us directly via email, phone or voicemail.

False & Malicious Online Comments:

  • We take the reputation and integrity of our business very seriously. In the event of malicious or unfounded negative comments being posted online about our business, we reserve the right to take the following actions:

  • Record Keeping: We will obtain and retain screenshots of such comments for our records and as evidence.

  • Investigation: A thorough investigation will be conducted to assess the validity of the comments and determine if they constitute defamation or malicious intent.

  • Response: Appropriate measures will be taken, which may include legal action to protect our business's reputation and seek redress.